Privacy Policy

Information We Collect

Information You Provide Directly - Name, email address, phone number (via contact forms, booking calls, or email communication). - Business details and project information shared in service inquiries.

Information Collected Automatically - IP address, browser type, operating system, referring URLs. - Usage data such as pages visited, time spent on the site, and actions taken (via Google Analytics and similar tools).

Information from Third Parties - Information collected via third-party integrations such as Zoho CRM, Zoho Mail, WhatsApp Business, or analytics providers.

How We Use Your Information

- To respond to inquiries and provide requested services. - To prepare proposals, contracts, and manage client relationships. - To analyze website traffic and improve user experience. - To send marketing and promotional communications (only with your consent). - To ensure website security and prevent fraudulent activity.

Legal Basis for Processing (GDPR)

- Consent – when you subscribe to our marketing or accept cookies. - Contractual necessity – when processing is required to provide services or fulfill a contract. - Legitimate interests – for website analytics, security, and improving services.

Sharing and Disclosure of Information

We do not sell or rent your personal data. However, we may share information with: - Service providers: Cloudflare (hosting/CDN), Zoho (email & CRM), Google Analytics, WhatsApp Business. - Legal authorities: when required by law or to protect our rights. - Business transfers: in case of a merger, acquisition, or sale of assets. If you are located in the EU, note that your data may be transferred outside the EEA. We ensure such transfers are safeguarded by Standard Contractual Clauses or equivalent protections.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to: - Enable website functionality. - Analyze traffic (Google Analytics). - Support marketing campaigns (if enabled, e.g., LinkedIn Insight Tag, Facebook Pixel). You can manage or disable cookies through your browser settings. Some features may not function properly without cookies.

Data Retention

- Contact form and inquiry data: up to 12 months. - Contractual and billing data: retained in accordance with legal obligations (typically 5 years). - Marketing data: until you withdraw your consent.

Your Rights

Under applicable data protection laws (including GDPR), you have the right to: - Access your personal data. - Request correction or deletion. - Restrict or object to processing. - Withdraw consent (where processing is based on consent). - Request data portability. To exercise your rights, contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your data, including: - SSL encryption. - Access controls and authentication. - Secure hosting via Cloudflare. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from minors. If we become aware that we have collected such data, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Updated date”

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: KIAI Lab 📩 [email protected] 🌍 kiailab.com